Terms of service
1. Overview
This website is operated by Hatimi London. Throughout the site, the terms “we”, “us”, and “our” refer to Hatimi London. By accessing our website and/or purchasing from us, you agree to be bound by the following Terms of Service, including any additional policies referenced herein.
If you do not agree to all terms and conditions, you may not access the website or use any services.
2. Online Store Terms
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country of residence or have given consent for a minor dependent to use this site.
You may not use our products for any illegal or unauthorised purpose, nor violate any laws in your jurisdiction.
3. Product Information & Accuracy
We make every effort to display our products accurately, including descriptions, images, and specifications. However, slight variations in colour, texture, or appearance may occur due to lighting, screen settings, and the natural characteristics of human hair.
Product descriptions are provided honestly and transparently. By purchasing, you acknowledge that natural variations do not constitute defects.
4. Pricing & Payments
All prices are listed in the currency shown on the website and are subject to change without notice.
We reserve the right to:
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Modify or discontinue products without prior notice
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Correct any pricing errors or inaccuracies
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Refuse or cancel orders at our discretion
Payment must be received in full before an order is processed and shipped.
5. Shipping & Delivery
Shipping times provided at checkout are estimates and not guaranteed. Delays may occur due to customs, couriers, or circumstances beyond our control.
Hatimi London is not responsible for delays caused by:
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Incorrect shipping information provided by the customer
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Customs clearance processes
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Courier delays or force majeure events
6. Returns & Refunds
Due to the hygiene-sensitive nature of human hair, all sales are final.
Please refer to our Returns & Exchanges Policy for full details. By completing a purchase, you acknowledge and accept this policy.
7. Order Refusals & Cancellations
We reserve the right to:
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Refuse any order
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Limit or cancel quantities purchased per person or per order
If an order is cancelled after payment, a refund will be issued where applicable.
8. Intellectual Property
All content on this website, including text, images, logos, branding, and designs, is the property of Hatimi London and is protected by intellectual property laws.
You may not reproduce, distribute, or exploit any content without prior written permission.
9. User Conduct & Prohibited Use
You agree not to use this site:
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For unlawful purposes
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To infringe upon intellectual property rights
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To transmit harmful or malicious code
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To engage in fraudulent or abusive behaviour
We reserve the right to terminate access for violations of these terms.
10. Limitation of Liability
Hatimi London shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or website, to the fullest extent permitted by law.
All products are used at the customer’s own discretion and risk.
11. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the United Arab Emirates.
12. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon posting on the website.
It is your responsibility to review this page periodically.
13. Contact Information
For questions regarding these Terms of Service, please contact us:
📧 Email: support@hatimilondon.com
🕒 Response Time: 24–48 business hours