FAQ's
Welcome to Hatimi London’s FAQ — your complete guide to our products, services, and policies. Explore by category:
Hair Types & Quality
What types of hair do you offer?
We offer Raw Hair Bundles, Raw Wigs, Virgin Hair, Remy Hair, Yaki Textures, Kinky Hair, and Standard Human Hair.
What is raw hair?
Our 1B raw hair is single donor and unprocessed. All raw hair has intact cuticles aligned in the same direction and is never mixed with synthetic fibers. Raw hair comes in a natural black (1B) tone. We also sell virgin hair, which is of similar quality and a more affordable option. We do offer custom colouring if you contact us directly; however, once the hair is dyed or chemically altered, it is no longer considered raw.
Is your raw hair 100% human and unprocessed?
Yes — it is 100% raw, single donor human hair and comes in natural black (1B). No fillers, no synthetic fibers, and no chemical treatment.
What sets your hair apart?
We sell Raw single drawn, double drawn, and super double drawn hair which is ethically sourced, and hand-selected for long-term quality.
What grade is your hair?
We don’t use grading systems. We focus on sourcing the highest quality, ethically collected raw hair.
Can the hair be dyed or bleached?
Yes. Our raw hair can be dyed or bleached to platinum blonde. We recommend a professional for colouring.
Is coloured hair still considered raw?
No. Once coloured, hair is considered processed, even if it’s high-quality virgin hair.
What is Yaki hair?
Yaki mimics relaxed Afro-Caribbean hair and comes in textures like Silky Yaki, Light Yaki, and Kinky Yaki.
What is Kinky hair?
Kinky hair replicates 4B–4C textures — full, fluffy curls with body and volume.
Lengths, Origins & Bundle Types
What lengths do you offer?
From 10 inches to 42 inches.
How long does the hair last?
With proper care: 2–5+ years.
How many bundles do I need?
- 10"–22": 2–3 bundles
- 24"+: 4–5+ bundles (5–8 for full wigs)
What are Single Drawn vs Double Drawn bundles vs Super Double Drawn bundles?
- Single Drawn (SD): Natural, tapered ends
- Double Drawn (DD): Full, uniform length
- Super Double Drawn (SDD): Maximum volume and density
What are your hair origins?
- Brazilian – Thick, full, and shiny
- Malaysian – Sleek, soft, minimal frizz
- Indian – Temple-sourced, versatile texture
- Vietnamese – Straight, silky, thick
- Burmese – Curly, soft, voluminous
- Cambodian – Fluffy, curly, and textured
Hair Extensions & Styling Options
What types of hair extensions do you sell?
We proudly offer a full range of high-quality extensions:
- Clip-Ins – Temporary, reusable, easy to install
- Tape-Ins – Semi-permanent, lightweight, natural-looking
- I-Tips (Micro-Link Extensions) – Bead-attached, reusable
- K-Tips (Keratin/Fusion Extensions) – Heat-bonded, long-lasting
- Nano/Micro Tips – Ultra-discreet, strand-by-strand, perfect for fine hair
What’s the difference between I-Tips, K-Tips, and Nano/Micro Tips?
- I-Tips: Applied with beads, reusable, glue-free
- K-Tips: Heat-fused keratin bonds, not reusable
- Nano/Micro Tips: Smaller beads, near-invisible, great for thin hair
What colour will my hair lift to when dyed?
- Raw Hair: Platinum blonde (Level 10+)
- Virgin Hair: Light blonde (Level 8–10)
- Processed Hair: Honey blonde (Level 6–8)
Can I colour or install the hair myself?
We recommend all colouring and installation be done professionally.
Do you sell coloured or pre-dyed hair?
Yes — a range of vibrant, pre-coloured bundles and wigs are available.
What’s the difference between closures & frontals?
- Closures: 4x4–6x6, less coverage, easier to maintain
- Frontals: 13x4–13x6, full hairline, high styling versatility
Are your wigs glueless?
Not by default, but we do offer glueless units as custom requests.
How do I measure my wig cap size?
Measure your head’s circumference and contact us for a custom fit.
Hair Textures
What hair textures do you offer?
At Hatimi London, we provide a wide variety of luxurious hair textures to suit every style, vibe, and occasion. Whether you prefer sleek and polished or voluminous and curly, we’ve got you covered.
Here are the textures we currently offer:
- Straight – Silky, smooth, and sleek. Perfect for a polished, everyday look or sleek glam style.
- Body Wave – Soft, loose waves that add gentle volume and movement — versatile and effortlessly elegant.
- Deep Wave – Defined, bouncy waves with more texture than body wave. Great for a fuller, dimensional look.
- Loose Wave – Natural-looking waves with a relaxed curl pattern. Ideal for a beachy, laid-back style.
- Water Wave – A tighter, uniform wave pattern that mimics natural wet-and-wavy hair. Beautiful and voluminous.
- Kinky Curly – Tight, springy curls with lots of volume and texture. Perfect for a bold, natural look.
- Afro Kinky / Coily – Mimics 4B–4C natural hair with tight coils and maximum volume — full of texture and personality.
- Yaki Straight – Resembles relaxed or pressed Afro-textured hair. Slightly coarse with a natural, blown-out look.
- Kinky Straight – A fuller, more textured version of Yaki — great for blending with natural hair while offering volume.
- Loose Curly – Soft, defined curls with bounce and body. A versatile option for everydayglam.
- Italian Curly – Rich, well-defined ringlets with a high-density curl pattern. Lush and dramatic.
Each texture is available in a variety of lengths and can be styled, coloured, and maintained with ease.
Hair Accessories
Use this section for any descriptive text you need to fill out your pages or to add introductory headings between other blocks.
Do you offer hair accessories?
Yes, we do! We carry a curated selection of hair accessories to elevate your look:
- Decorative Hair Clips – Glam, minimalist, or sparkly
- Statement Headpieces – Perfect for weddings, events, or glam nights
Whether it’s for bundles, wigs, or natural hair — our accessories finish your style effortlessly.
Hair Care & Maintenance
Use this section for any descriptive text you need to fill out your pages or to add introductory headings between other blocks.
How do I care for my Hatimi London hair?
Use sulfate-free products and follow our care guide. You can also shop our Hair Maintenance Kits. Before your order is packed, we ensure your hair is pre-washed and ready to wear — giving you peace of mind and saving you wash day prep. This is where your luxury journey begins — with hair that arrives fresh, clean, and ready for effortless beauty.
I found a grey strand — is that normal?
Yes — raw donor hair may naturally include a few grey strands.
I noticed a scent — is that normal?
Yes — especially in Southeast Asian hair. It fades with regular washing and wear.
Shipping & Delivery
Do you ship internationally?
Yes. We use DHL Express for secure global delivery.
How long does delivery take?
We ship all orders from our base in the United Arab Emirates (UAE) using DHL, a trusted global courier service that offers fast, secure, and fully tracked delivery options both locally and internationally.
UAE Deliveries
- Delivery Time: 1–2 business days
- Courier: DHL Express (local)
- Tracking: All orders come with a tracking number so you can monitor your package in real time.
- Delivery Options: Standard and express options available at checkout.
International Deliveries
- Delivery Time: Typically 3–7 business days, depending on the destination country.
- Courier: DHL International Express
- Tracking: A fully tracked service with updates provided at every stage of the delivery process.
Delivery Options
- DHL Express Worldwide – Fastest option for urgent orders
- DHL Economy Select – More cost-effective for non-urgent shipments (available in select regions)
Additional Information
- All orders are processed Monday to Friday (excluding UAE public holidays).
You’ll receive a tracking link via email as soon as your order ships. - Custom units, coloured hair, or specially requested items may require additional
processing time (typically 5–10 business days before dispatch). - If you have any questions about delivery times for your specific location, please fill out the Contact Us form at the bottom of this page or WhatsApp us +971585653606, and our team will be happy to assist you.
- Please allow additional time for custom-coloured or made-to-order wigs
Will I pay customer fees?
Possibly. Customs charges vary by country and are the customer’s responsibility.
I haven't received my order — what should I do?
Use this text to answer questions in as much detail as possible for your customers.
I didn’t get a confirmation email — what now?
Check your spam/junk folder. Still missing? Email us with your full name and delivery address.
Returns &. Cancellations
Can I return my order?
All sales are final due to hygiene and customisation. No returns or cancellations after processing.
What if my order is incorrect or damaged?
Use this text to answer questions in as much detail as possible for your customers.
Payments & Consultations
What payment methods do you accept?
We accept:
- Visa / Mastercard (Debit & Credit)
- Klarna
- Apple Pay
- Secure Bank Transfers
- WhatsApp Payment Links
Do you offer consultations?
Yes — virtual consultations are available via WhatsApp or email.
Wholesale & Partnerships
Do you offer wholesale?
Yes — verified stylists and retailers can apply to access wholesale prices (MOQ applies).
Do you work with hairstylists or salons?
Yes — join the Hatimi Circle, our stylist and salon partner program.
Loyalty & Rewards
Use this section for any descriptive text you need to fill out your pages or to add introductory headings between other blocks.
Do you offer discounts?
Yes — we regularly run promotions on social media and via email for subscribers.
Do you have a loyalty or referral program?
Yes — repeat customers and referrals are rewarded with exclusive perks.
Contact & Support
Use this section for any descriptive text you need to fill out your pages or to add introductory headings between other blocks.
How can I contact the Hatimi London team?
- WhatsApp: +971 58 565 3606
- Email: info@hatimilondon.com
- Instagram: @hatimilondon
- We aim to respond within 24 hours.

