Refund policy

Hatimi London

Due to the nature of our products, all sales are final.

Human hair is a hygiene-sensitive product. Once hair has been opened, handled, worn, or altered, we are unable to verify its condition or suitability for resale. For this reason, Hatimi London does not accept returns or exchanges.

Please Read Before Purchasing

We encourage all customers to review product descriptions carefully before placing an order. We take great care to describe our hair honestly and accurately, including its origin, processing status, and intended use.

Each order is:

Carefully inspected before dispatch
Securely packaged
Shipped in new, unused condition

By completing a purchase with Hatimi London, you acknowledge and agree to this policy.

Exceptions (Rare)

We will only consider a replacement or refund if:

You receive an incorrect item, or
Your order arrives damaged or faulty due to an error on our part

To be eligible:

You must contact us within 24 hours of delivery
Clear photo and/or video evidence will be required
The hair must remain unused, unaltered, and in original condition

Approved claims will be resolved with a replacement or store credit, at our discretion.

Colour & Texture Disclaimer

Please note that:

Hair colour may vary slightly due to lighting and screen settings
Texture may vary subtly between bundles due to natural hair characteristics

These variations are normal and do not constitute defects.

Our Commitment

At Hatimi London, we do not misuse labels or sell hair we wouldn’t wear ourselves. Our no-returns policy reflects our commitment to quality, transparency, and hygiene.

If you have questions before purchasing, we encourage you to contact us so you can shop with confidence.

Contact Us

📧 Email: support@hatimilondon.com
🕒 Response Time: 24–48 business hours