Shipping policy
Hatimi London
Order Processing
All orders are carefully inspected, packaged, and dispatched from our UAE facility. Each bundle is checked to meet our premium quality standards before shipping.
-
Processing Time: 1–3 business days
-
Orders placed on weekends or UAE public holidays will be processed the next business day
Shipping Methods & Delivery Times
We ship worldwide with trusted couriers. Estimated delivery times after dispatch are as follows:
| Region | Courier | Estimated Delivery* |
|---|---|---|
| UAE & GCC | Local Express | 1–3 business days |
| UK & Europe | DHL Express Business | 1–5 business days |
| Rest of the World | DHL / FedEx | 7–15 business days |
*Delivery times are estimates and may vary due to courier delays or other circumstances outside our control.
Total Estimated Delivery: Including processing time, please allow 2–8 business days for UK/EU orders.
Shipping Costs
Shipping costs and all applicable duties, taxes, and VAT are included in the product price. There will be no additional charges for international customers upon delivery.
We handle customs clearance and fees on your behalf so you can enjoy a seamless, luxury shopping experience.
Order Tracking
Once your order has been dispatched:
-
You will receive a tracking number via email
-
Tracking updates are typically available within 24 hours
Please note that delivery times are estimates and may vary due to courier or customs delays.
Shipping Address Accuracy
Please ensure your shipping address is correct. Hatimi London is not responsible for packages lost or delayed due to incorrect or incomplete addresses.
Lost or Damaged Packages
If your package is lost or arrives damaged due to courier error:
-
Contact us immediately at support@hatimilondon.com
-
Include your order number and photos (if damaged)
We will work with the courier to resolve the issue.
Once the package is delivered to the address provided, Hatimi London cannot be held responsible for theft or misplacement.
Our Commitment
At Hatimi London, we make luxury effortless. Every order is treated with care, and we ensure your hair arrives safely, on time, and in perfect condition with all taxes and duties included — so there are no surprises at delivery.